Version dated 19 October 2026
These Terms govern the use of the Sheverdina Music Studio website (https://sheverdina-music-studio.com), the purchase of lessons, booking of times, and delivery of individual online lessons. The services are provided by individual entrepreneur Nadiia Sheverdina (Ukraine, Kharkiv, 118 Heroiv Kharkova Avenue). Full contact details are available on the Legal Notice page.
1. Services
1.1. The Studio provides live, individual online lessons in the following areas:
- 1.1.1. vocal and singing lessons;
- 1.1.2. voice and speech development;
- 1.1.3. piano lessons;
- 1.1.4. music theory.
1.2. All lessons are personally conducted by teacher Nadiia Sheverdina in real time via Zoom, Google Meet, or another platform agreed in advance. Access to pre-recorded video courses and group webinars is not included in the website services.
1.3. Vocal, voice development, and speech development lessons are solely educational and developmental. They are not medical, phoniatric, speech therapy, or psychotherapeutic care and do not replace medical diagnosis or treatment. If a student experiences pain, discomfort, or a vocal tract condition, they should consult a relevant medical professional.
2. Lessons for children
2.1. If lessons are purchased for a minor, the child’s parent or legal representative is the customer. The parent (legal representative) creates the account, makes the payment, accepts these Terms in their own name, and handles communications with the teacher.
2.2. A child’s learning begins with the first individual lesson, during which the teacher meets the student and parent, assesses the student’s current level, readiness for the online format, and learning goals. Paying for and attending the first lesson does not obligate either party to continue lessons. If the first lesson is actually conducted, it must be paid for under the usual terms, including where the parties decide after that lesson not to continue.
3. Account, purchases, and payments
3.1. A personal account with a current email address is required to purchase and book lessons. You can sign in with your email and password or through Google. If you purchase on the website without signing in first, an account is created automatically after payment is successfully confirmed, and access details are sent to the email address provided at checkout. Users must keep their password and email account access secure and promptly notify [email protected] if they suspect unauthorized access.
3.2. Before payment, the website displays the selected offer (a trial lesson, a single lesson, or a package of 4, 8, or 12 lessons), lesson duration, and total price in US dollars (USD). Payment is accepted through Stripe as a one-time payment; the website does not use automatic subscriptions or recurring charges.
3.3. After payment is confirmed, the corresponding number of lessons is credited to your account balance. Buying a lesson or package does not by itself reserve a fixed weekly schedule: you choose the date and time of each lesson from the available slots in your account calendar (no later than 2 hours before the lesson begins).
4. Validity of purchased lessons
- 4.1. Paid single lessons and lesson packages have no calendar-based expiry date (they remain valid while the Studio operates). If an unused paid lesson or package becomes inactive in your account because of a technical system limit (30 days for a single lesson or 90 days for a package), email [email protected]. We will review the purchase history and manually restore access to the unused lessons free of charge.
- 4.2. A paid trial lesson (30 minutes) may be purchased once per account and is available to book for 14 calendar days from the date of purchase.
- 4.3. Purchased lessons or an unused package balance may not be transferred to another person without the Studio’s agreement.
- 4.4. If the Studio permanently ceases operating and cannot provide lessons already paid for, the price of unused paid lessons will be refunded to the purchaser.
5. Free PROMO lesson
5.1. A PROMO lesson is a one-time free individual lesson lasting 15 minutes, offered to new students who meet the website’s stated referral conditions for visitors arriving from a search engine.
- 5.1.1. One person may receive and use a free PROMO lesson only once.
- 5.1.2. Creating additional accounts with different email addresses to receive the bonus again is prohibited.
- 5.1.3. The PROMO lesson is a separate bonus and does not prevent a student from purchasing a standard 30-minute trial lesson.
- 5.1.4. If the booking is cancelled in time (more than 24 hours before it begins), the right to the same PROMO lesson is retained for rebooking. If the student does not attend or cancels late, the bonus is considered used; no monetary compensation is paid for a free bonus.
6. Joining lessons, lesson delivery, and notifications
6.1. The student is responsible for checking the date, time, and time zone of the selected slot and preparing a stable internet connection, camera, microphone, headphones/speakers, video conferencing app (Zoom or Google Meet), and, if needed for the selected subject, a musical instrument.
6.2. For the student’s convenience, the system sends automatic email reminders approximately 25 hours and 1 hour before a booked lesson begins. These reminders are supplementary information: failure to receive an email (for example, due to spam filters or an email service outage) does not remove the obligation to follow the timely cancellation rules.
- 6.2.1. If the student is late, the lesson takes place for the remaining booked time and ends at the scheduled time unless the parties agree otherwise.
- 6.2.2. If the student does not join the lesson and did not cancel the booking more than 24 hours in advance, the booked time is considered used, provided that the teacher was available and ready to conduct the lesson.
- 6.2.3. If a lesson does not take place because the teacher cancels or has a technical problem, or because of a global outage of the video platform, the lesson is rescheduled for a mutually agreed time without an additional payment. Detailed cancellation and refund rules are set out in the Refund and Cancellation Policy.
7. Intellectual property and prohibition on unauthorized recording
7.1. By default, the Studio does not record online lessons. Any audio or video recording of a lesson by either the teacher or the student is permitted only with prior mutual consent. Publishing a recording or an image/voice online requires separate express permission.
7.2. Learning materials, vocal exercises, sheet music selections, diagrams, and exercises provided by the teacher are intended for the student’s personal learning and may not be resold or distributed for commercial purposes without the rights holder’s permission.
8. Account closure, complaints, and applicable rights
8.1. The procedure for deleting an account and personal data is described in the Privacy Policy. A request to delete an account does not by itself cancel obligations for services already provided; the handling of any unused paid lesson balance and future bookings when an account is closed is addressed separately upon the user’s request.
8.2. For questions about service quality, the account, or complaints, you may contact the teacher directly or write to [email protected]. These Terms do not restrict or exclude mandatory consumer rights under the law of your country of residence.
8.3. The Studio may update these Terms by publishing a new version on this page. Changes do not apply retroactively to lessons already paid for and do not make the terms of previously purchased packages less favorable.